დამატებითი ინფორმაცია:

Project Name: ECO.Georgia

Project Number: 20.2275.4-007.00

Ladies and Gentlemen,

On behalf of the Federal Government of Germany, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is active in the development of German-Georgian cooperation.

We intend to award a contract to a locally registered company for the following services:

Backstopping for Managing Customer Complaints and Feedback Mechanism of Forest Sector

Please see the attached Terms of Reference (Annex 1) for detailed information.

Should you be interested in implementing the tasks according to the Terms of Reference (Annex 1), we request you to submit a bid via e- mail to arrive at the GIZ no later than 29.05.2024 23:59 o’clock. Please address your bid to to the following E-mail: ge_quotation@giz.de

If you have any further questions in the connection with the tender, please send your question using the Questions & Answers module on the web platform no later than 2 days before the submission deadline. The Questions & Answers module is available to all interested parties.

დოკუმენტაცია

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თარიღი:		24/05/2024 17:42:54
მიმწოდებელი:		Good afternoon, We would like to address you with several questions for clarification concerning the tender announcement: 1. Work package 1 points, 2 and 3: o In cooperation with the NFA, setting up the infrastructure for managing customer complaints and feedback (the grievance boxes, NFA’s website, e-mail, call center, social media channel/chat, etc.) o Development and printing of respective materials (templates for application, customer complaints and feedback brochures etc). Given that before the ToR mentions organizational/logistical and capacity strengthening, what is the scope of these two points; namely: what is the implied role of the bidder under point 2 in terms of setting up the infrastructure - is it consultation on functions and characterization, or does it imply physical procurement of certain essential infrastructure: e.g. NFA’s web site – does it imply consulting on the functional requirements of the web site, or hiring a developer, who will carry out the said development, if such need arises; with regards to physical infrastructure, for example grievance boxes – does it imply procuring such boxes. This has significant implications for budgeting purposes and hence, clarification on this matter would be rather important. In terms of the third point under the same Work package, does the bidder have to include design costs of materials and printing costs in the budget, or the bidder is responsible only for the content development for, while printing, including development of visual design will be covered by NFA? 2. With regards to ToT under Work package 1, ToT for the central apparatus is clear, however, we have a question related to the objective of ToT for regional staff, namely, who they are expected to further train Also, with regards to ToTs, if we correctly understood, the bidder is supposed to develop training materials, provide trainer(s) and refreshments for these ToTs, while mobilization of participants, provision of the venue and transportation of participants is carried out by NFA? 3. Concerning Work package 1, “In cooperation with the NFA organize a NFP meeting to present and discuss the new system for managing customer complaints and feedback system, key findings of testing and recommendations for institutionalization” – we were curious, whether venue/refreshments if needed, will be provided by NFA and/or ECO Georgia, or shall it be envisaged in the budget. 4. Concerning testing of feedback of the new system, shall it cover all municipalities in all the target regions of ECO Georgia? 5. As we are aware, it was recommended to create a role/unit responsible for feedback and complaints management at NFA at the central level for coordinating the process. We were curious, whether NFA has decided to set up this role/unit, or whether this issue will be clarified during the project implementation? Thank you in advance for your response. IRC Team

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